Coaching relies on honest communication. You undertake to be open to feedback and assistance, and to create the time and energy to participate fully in the session(s). This includes minimising possible disruptions and attending the call promptly.

Both you and your coach have the right to terminate the coaching conversation or relationship at any point during the process.

You are responsible for your own physical, mental and emotional well-being, decisions, choices, actions and results arising out of the coaching.

Your coach shall not be liable or responsible for any action or inaction, or for any direct or indirect result of the professional coaching services provided by them.

Note that coaching can be a comprehensive process which may involve different areas of your life, including your work, finances, health, relationships, education and recreation. It is your decision how to handle or address these issues, and how they are incorporated, or not incorporated, into the coaching.

Note that coaching does not involve the diagnosis or treatment of mental disorders, and coaching cannot be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical, or other qualified professionals. It is your exclusive responsibility to seek such independent professional guidance and advice as needed.

If you are currently under the care of a mental health professional, it is strongly recommended that you inform them of the nature and extent of the coaching relationship agreed with your coach.

Individual coaches will share their own opinions, and are responsible for the opinions expressed. These opinions should not be taken as representative of the views of the University.

Professional coaches will produce evidence of their accreditation or qualifications if required.

Your sessions are confidential. The coach will not disclose any information pertaining to you without your permission. For reporting purposes, however, Tracey Stead Development Ltd will collect generic information from coaches on broad topics covered in the sessions that will not breach confidentiality. These will be collated by the Tracey Stead without reference to the names of either you or your coach.

Your coach will not disclose your name as a reference without your permission.

Confidential information does not include information that: was in the coach’s possession prior to being connected to you via this scheme; is generally known to the public or in the research community; is obtained by the coach from a third party; is independently developed by the coach without the use or reference to your confidential information; the coach is required by law, statute, lawfully issued subpoena, or by court order to disclose; is disclosed to the coach by you and because of such disclosure the coach reasonably believes there to be an imminent or likely risk of danger or harm to you or others; and; involves illegal or criminal activity.

Please raise any confidentiality questions or concerns with your coach in a timely manner.

We understand that things crop up, and you may need to reschedule your coaching session. Please directly notify your coach as soon as is practically possible.

According to your coach’s availability, they will offer you an alternative date. 

Please be mindful that each of our coaches is self-employed and so cancelled sessions are an opportunity cost for them.

If you cancel with fewer than 48 hours’ or two working day’s notice, the session will be charged to your organisation and a replacement session will not be provided (this does not affect any further sessions).